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Return Policy
Under the Trade Practices Act 1974 and state fair trading legislation, our return policy allows for a refund to a buyer if the goods sold:
- are or become defective through no fault of the buyer;
- are not for the purpose we stated or the purpose the buyer made known to us;
- don’t match our description or sample; or
- have defects that were not obvious or that we did not bring to the buyer's attention.
We have no obligation to accept returns if the customer changes their mind and decides that they don’t like or need the good or discovers that the product is cheaper elsewhere.
We will accept returns as required under the Trade Practices Act 1974 but if they are not defective, acceptance will at our discretion and an administration fee of $49.50 will be applied.
Warranty
Under the Trade Practices Act 1974 we as a retailer to consumers, automatically give certain guarantees.
Businesses that make goods, put them together or have their name on them also give certain guarantees. Importers give these same guarantees if the maker does not have an office in Australia.
If a consumer has a problem with goods purchased from us they are free to approach us to obtain a remedy.
For further information please go to www.accc.gov.au.
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